Why 1800flowers.com Rocks

Yesterday was my sister's 30th birthday.  Earlier this week, I decided to have a plant delivered to her at work.  She lives 90 minutes from me, so taking time to drop in and see her, isn't always easy.  I had no idea what local florists were around her area, so I went to www.1800flowers.com, picked out what I wanted, paid for it, done.  A little while later, I received the confirmation email and then the shipping notification.  Cool.  I'm good, right?  


The next day I received a call from them.  This is how the conversation went:


Operator:  We shipped your order on time, but UPS is telling us there's a weather delay and the shipment might not arrive until tomorrow.  


Not good.  Her birthday was that day.  I was about to cancel my order.


Me:  What can you do in a situation like this?


Operator:  What we can do is contact a local florist and have them deliver a bouquet of flowers.  We saw that it was her birthday and didn't want her to not receive something from you.  


Me:  That sounds great, but how much is that going to cost on top of what I've already paid?


Operator:  Nothing.  Free of charge.  We're just really sorry we're not able to come through because of a shipping issue that's out of our hands.  But at least she'll get flowers and receive something from you on her birthday.  Your original gift may still show up to her today, but at least this way, it's guaranteed.  


Both orders ended up showing up to her that afternoon.  She was happy, surprised, but wondered why I sent her two things.  I could then tell her what happened.  Now, because of that, will I order from them again?  You betch-yer ass.  It's nice to know there are still a few of us out there in the world today, even businesses, that care about getting the job done, and will go to great lengths to see it through to completion.  


1800flowers.com rocks.